Booking with Camplify

How does the payment process work?
When your booking has been confirmed by the owner, the next step is to pay for the booking. Camplify first requires a deposit that amounts to 50% of t...
Tue, 23 Jun, 2020 at 2:41 PM
Am I covered by insurance?
Yes!  All vans (caravans, motorhomes, campertrailers, campervans, etc) listed on our site must be comprehensively insured for hiring. We have worked wi...
Tue, 23 Jun, 2020 at 2:41 PM
What if I break down?
Every single hire through Camplify is covered by 24/7 roadside assistance. In New Zealand, we've partnered with AA Roadside Here's how it...
Tue, 23 Jun, 2020 at 2:41 PM
How do I pay for my booking?
After you've submitted a booking request to an owner, they need to approve the booking before you can pay. Once the booking is approved, you should c...
Tue, 23 Jun, 2020 at 2:41 PM
Can I cancel a booking?
We appreciate that circumstances can change and that you may need to cancel your booking. A booking is deemed as cancelled when you click the cancel butto...
Tue, 23 Jun, 2020 at 2:41 PM
Am I paying the owner or Camplify?
All payments are securely held and processed through Camplify. Transactions made outside the Camplify platform will void payment protection and insuranc...
Tue, 23 Jun, 2020 at 2:41 PM
Does it cost extra for Drop-Off/Set-Up?
Yes, usually.  Drop-Off/Set-Up is where the owner takes the vehicle to a holiday location for a hirer (and the RV is not movable by the hirer) We ...
Tue, 23 Jun, 2020 at 2:41 PM
How long does it take for the owner to respond to my booking request?
We recommend allowing at least 24 hours for the van owner to respond to your booking request.  While you’re waiting for a response, it is a good idea t...
Tue, 23 Jun, 2020 at 2:42 PM
Is linen included?
Some owners will provide linen as part of the booking, others will charge an extra fee. And some owners will not provide linen at all. Check the details o...
Tue, 23 Jun, 2020 at 2:42 PM
Why do I need to upload a profile picture?
Camplify is a peer-to-peer sharing service.  Many of our owners are private people who are looking to share their RV with camping enthusiasts.  To mak...
Tue, 23 Jun, 2020 at 2:42 PM