When you need help

We have developed a professional, reliable, and capable support team to assist with any problem you may have as an owner. In the interest of making sure issues are resolved in an efficient and effective manner, there are a few guidelines and best practices we've established when it comes to requesting assistance from the Camplify team. 

URGENT - Call 0800 779 779

We operate almost 24/7 with teams in New Zealand, Australia and Internationally.

If the line is busy, record and message and we will call back with priority 

Live Chat:  When logged into your owner dashboard in the bottom right corner you will have access to live chat
We have support staff who monitors this from 11am-7pm NZ time.

NON - URGENT - Search the Help Desk, Create a Ticket or Pop us an email

Online Support and FAQ's - https://help.camplify.co.nz/en/support/home

If you can't find the answer then use the "Contact Us form" or pop us an email support@camplify.co.nz please include this information:

Information we need from you to help you

  1. Your Name, Phone number and Email
  2. Booking ID
  3. RV ID (last digits in your listing URL)