When you need help
We have developed a professional, reliable, and capable support team to assist with any problem you may have as an owner. In the interest of making sure issues are resolved in an efficient and effective manner, there are a few guidelines and best practices we've established when it comes to requesting assistance from the Camplify team.
URGENT - Call 0800 779 779
We operate almost 24/7 with teams in New Zealand, Australia and Internationally.
If the line is busy, record and message and we will call back with priority
Live Chat: When logged into your owner dashboard in the bottom right corner you will have access to live chat
We have support staff who monitors this from 11am-7pm NZ time.
NON - URGENT - Search the Help Desk, Create a Ticket or Pop us an email
Online Support and FAQ's - https://help.camplify.co.nz/en/support/home
If you can't find the answer then use the "Contact Us form" or pop us an email email@example.com please include this information:
Information we need from you to help you
- Your Name, Phone number and Email
- Booking ID
- RV ID (last digits in your listing URL)