In the event of an Incident, Camplify’s role is to manage the bond, and apply the Owners and Hirers Terms and Conditions. Camplify has arranged a fleet policy for our customers. Once Camplify has determined the bond management process, and if there are any breaches to the rental contract, then all claims handling and settlement services will be conducted with the applicable Insurer.
Any disputes between members will be handled by Camplify's dispute resolution team.
Camplify Dispute Resolution
The Camplify Complaints and Member Dispute Resolution Policy is available on Camplify’s website at: https://www.camplify.com.au/dispute-resolution
Your concern will be investigated by an officer with full authority to deal with the complaint and Camplify will inform you of the outcome within 15 working days of receiving the complaint.