We appreciate that circumstances can change and that you may need to cancel your booking. A booking is deemed as cancelled when you click the cancel button on the View Booking page relating to that booking.  


Hirers who cancel a confirmed booking are subject to the terms and conditions accepted at the time of booking:

  • Up to 31 days prior to the rental period, you are entitled to a full refund.
  • Between 30 days and 14 days prior to the rental period, you are entitled to a 50% refund.  
  • 13 days or less prior to the rental period, you will receive no refund.


Any entitlement to a refund is subject to the Camplify Booking Fee, which is non-refundable and any and all taxes will be retained and remitted. 


If there is a dispute with the Caravan Owner regarding the cancellation, you must notify Camplify within 48 hours of booking and allow Camplify to resolve the dispute. 


Please refer to our Hirer Contract below for more detail.


Owners who cancel a confirmed booking must return any provided funds via direct deposit to Camplify within 24 hours. Because cancellations disrupt guests' plans and impact confidence in the Camplify community, penalties will be applied for owner cancellations.  


Refer to our terms and conditions for more detail

https://www.camplify.co.nz/terms-conditions-hirers

https://www.camplify.co.nz/terms-conditions-owners

Please note we've updated our cancellation policy in response to COVID-19. For more information please visit:

https://www.camplify.co.nz/covid-19/extenuating-circumstances