As a member of the Camplify owner community, it is important to uphold the high standards and commitment to excellence, so that together, we can continue to facilitate amazing adventures including:
- RV safety
- Booking commitment
- RV accuracy and cleanliness
- Positive review rating
- Damage cover
- Our commitment
RV safety
Owners must prioritise the safety of their RV at all times by performing the following as a minimum:
- Ensuring the RV is registered, roadworthy, and safe for hire at all times.
- Completing the Annual Safety Checklist during the annual inspection by a licensed tradesperson and present it to Camplify when required.
- Complying with all regulations for fixtures, fittings, and equipment including electrical, gas, and plumbing requirements to ensure a safe RV.
- Where your RV has gas or electrical appliances regular checks and maintenance must be carried out and no RV is to be hired with faulty or damaged gas or electrical appliances.
- Declining any booking that presents doubt over the safety of any user or the public.
- Reporting all safety concerns to Camplify.
Booking commitment
Owners will maintain their calendars so that hirers can be reassured that their adventure is secure.
RV accuracy and cleanliness
The listing must provide an accurate depiction of the RV and showcase the features and amenities accessible to guests. All listings on Camplify must be safe, clean, comfortable, and well-maintained for hirer enjoyment.
Positive review rating
Owners and hirers are encouraged to review each other on the completion of each hire. This is a transparent way that users can get make an informed decision prior to agreeing to a booking. Both owners and hirers are committed to maintaining a rating as close to 5 stars as possible.
Damage cover
Every RV on Camplify Flexible or Premium Membership is covered for damage under the Camplify Promise. You can select from a number of membership options to ensure your asset is safe whilst using Camplify. To be covered under the Camplify Promise, you must understand the documentation and:
- Follow the pre-hire and post-hire checklists and procedures, including an in-person check of the hirer's license during handover.
- Process all hires through Camplify's secure payment system.
- Comply with RV safety including regular maintenance and inspections of all vehicles, fixtures, fittings, and equipment.
- Adhere to all applicable laws and regulations governing the RV rental industry.
Camplify’s commitment to upholding the responsibilities
Camplify advocates that any user should report a breach of the owners responsibilities to Camplify once they have attempted to resolve any issues with the other party. By providing documentation to our team, we can work with you to resolve the issues raised.
Any user found to be in breach of Camplify’s organisational policies and regulations may be removed and will be subject to termination of damage cover.