--- title: How to use message templates description: Save the messages you send on every hire as templates, add auto-fill fields and booking-stage tags, and reply to hirers in two taps. --- [Skip to content](https://help.camplify.co.nz/en/nz-help-centre/how-to-use-message-templates#main-content) English Show submenu for translations ![camplify\_logo](https://help.camplify.co.nz/hs-fs/hubfs/camplify_logo_1080x203_blue.png?width=125&height=23&name=camplify_logo_1080x203_blue.png) - [NZ Help Centre](https://help.camplify.co.nz/en/nz-help-centre) Open main navigation Close main navigation - [NZ Help Centre](https://help.camplify.co.nz/en/nz-help-centre) - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [NZ Help Centre](https://help.camplify.co.nz/en/nz-help-centre?hsLang=en) 2. [Owners](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en) # How to use message templates Message templates let you save messages you send often and reuse them on any booking.   ### Where to find message templates - **App:** open a message thread and tap **+** \> **Message templates**. To create or edit templates, tap **Manage templates**. - **Web:** in the sidebar, go to **Marketing tools**.   ### Create a template 1. In a message thread, tap **+** \> **Message templates** \> **Manage templates**, then tap **New template**. 2. Enter a **Name**, for example Pickup instructions. 3. Under **Suggest this template when**, choose a booking stage. The template is shown first in the picker when a chat's booking is at this stage. Leave it as **Any time** to never suggest it. 4. Under **Message**, write your message. Tap **Insert field** to add details that fill in for each booking. 5. Tap **Save**. ![New template screen: Name, Suggest this template when, and Message with Insert field](https://help.camplify.co.nz/hs-fs/hubfs/help-centre/message-templates-new-template.png?width=300&height=575&name=message-templates-new-template.png) To start from a Camplify template, find it under **Starter templates** and tap **Create copy**.   ### Use a template 1. Open the message thread and tap **+** \> **Message templates**. 2. Choose a template from **Suggested for this booking**, **Your templates** or **Starter templates**, or use **Search templates**. 3. Check the message and send it. ![Templates picker in a message thread: Suggested for this booking, Your templates and Starter templates](https://help.camplify.co.nz/hs-fs/hubfs/help-centre/message-templates-picker.png?width=300&height=633&name=message-templates-picker.png)   ### Fields you can insert - **Always available:** Hirer's first name, Your first name, Vehicle name and Discount code (one of your active [discount codes](https://help.camplify.co.nz/en/nz-help-centre/owner-discount-codes?hsLang=en)). - **Only in booking chats:** Booking ID, Pickup date and Return date.   ### Booking stages Choose one under **Suggest this template when**. - **Any time:** never suggested first. - **Pre-booking request:** enquiries and requests waiting for your approval. - **Instant book:** after an instant booking comes in. - **Booking approved:** after you approve a booking request. - **Booking start:** 10 days either side of pickup. - **Booking end:** 10 days either side of return.   ### Limits - Up to 30 templates. - Up to 5000 characters per message. - You send every message yourself. Nothing is sent automatically, and messages can't be scheduled. - Links that are blocked in regular messaging are also blocked in templates. - [General](https://help.camplify.co.nz/en/nz-help-centre/general?hsLang=en#main-content) - [Information](https://help.camplify.co.nz/en/nz-help-centre/general?hsLang=en#information) - [Store](https://help.camplify.co.nz/en/nz-help-centre/general?hsLang=en#store) - [Hirers](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#main-content) - [Bookings, Payments and Refunds](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#bookings-payments-and-refunds) - [Cancellation Policy for Hirers](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#cancellation-policy-for-hirers) - [Damage, Breakdowns and Excess](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#damage-breakdowns-and-excess) - [Hirer Information](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#hirer-information) - [Hirer Verification](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#hirer-verification) - [Payment Information for Hirers](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#payment-information-for-hirers) - [Owners](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#main-content) - [Account Management](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#account-management) - [Booking Management](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#booking-management) - [Contact](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#contact) - [Damage, Cover, and Claims](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#damage-cover-and-claims) - [Legal Requirements](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#legal-requirements) - [Listing Management](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#listing-management) - [Marketing and Growth](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#marketing-and-growth) - [Membership Options](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#membership-options) - [Owner Responsibilities](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#owner-responsibilities) - [Payment and Fees](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#payment-and-fees) - [Policies Terms and Conditions and Useful Documents](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#policies-terms-and-conditions-and-useful-documents) - [Roadside Assistance](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#roadside-assistance) - [Owner Verification](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#owner-verification) - [Instant Book](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#instant-book) - [New Owner Dashboard](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#new-owner-dashboard) [![Camplify logo](https://help.camplify.co.nz/hs-fs/hubfs/camplify-blue-rgb.png?width=1970&height=445&name=camplify-blue-rgb.png "Camplify logo")](https://www.camplify.com.au/) Camplify Holdings Limited [camplify.co.nz](https://www.camplify.co.nz/)