--- title: Contacting Camplify description:   --- [Skip to content](https://help.camplify.co.nz/en/nz-help-centre/contacting-camplify#main-content) English Show submenu for translations ![camplify\_logo](https://help.camplify.co.nz/hs-fs/hubfs/camplify_logo_1080x203_blue.png?width=125&height=23&name=camplify_logo_1080x203_blue.png) - [NZ Help Centre](https://help.camplify.co.nz/en/nz-help-centre) Open main navigation Close main navigation - [NZ Help Centre](https://help.camplify.co.nz/en/nz-help-centre) - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [NZ Help Centre](https://help.camplify.co.nz/en/nz-help-centre?hsLang=en) 2. [General](https://help.camplify.co.nz/en/nz-help-centre/general?hsLang=en) 3. [Information](https://help.camplify.co.nz/en/nz-help-centre/general?hsLang=en#information) # Contacting Camplify ### What are the ways to contact Camplify? Contacting us is simple. We recommend first searching our **Help Centre** or reaching out via **Live Chat** for answers to your questions. - **Help Centre:** Visit our Help Centre by clicking [here](https://help.camplify.co.nz/en/nz-help-centre?hsLang=en) to explore frequently asked questions. - **Live Chat:** Chat with us live by clicking on the chat bubble icon at the bottom right corner of our [website](http://camplify.co.nz). - **Email:** You can email us at [customersupport@camplify.co.nz](mailto:customersupport@camplify.co.nz) for general inquiries or assistance - **Phone:** Give us a call at 03 668 1211 during our operating hours for immediate assistance.   --- ### When can I contact Camplify? Our customer support team is available to assist you during the following hours: - Monday to Friday: 9:00 AM to 7:00 PM NZST - Saturday: 9:00 AM to 6:00 PM NZST - Sunday: 9:00 AM to 6:00 PM NZST - Roadside assistance is available 24/7 via 03 668 1211- Option 4   --- ### How long does it take to receive a response? We strive to respond to all inquiries promptly. Generally, you can expect a response within one business day for emails and support tickets submitted through our Help Centre. However, during peak periods, it may take a little longer.   --- ### What information should I include when contacting Camplify? To expedite the process and provide you with the best assistance, please include the following details in your communication: - Your name and contact information - Booking ID (if applicable) - A clear description of your inquiry or issue   --- ### What if I have an urgent matter outside of business hours? For urgent matters outside of our operating hours, such as emergencies during your trip, please refer to our [roadside assistance information](https://www.camplify.co.nz/roadside-assistance) or the owner of the RV. - [General](https://help.camplify.co.nz/en/nz-help-centre/general?hsLang=en#main-content) - [Information](https://help.camplify.co.nz/en/nz-help-centre/general?hsLang=en#information) - [Store](https://help.camplify.co.nz/en/nz-help-centre/general?hsLang=en#store) - [Hirers](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#main-content) - [Bookings, Payments and Refunds](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#bookings-payments-and-refunds) - [Cancellation Policy for Hirers](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#cancellation-policy-for-hirers) - [Damage, Breakdowns and Excess](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#damage-breakdowns-and-excess) - [Hirer Information](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#hirer-information) - [Hirer Verification](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#hirer-verification) - [Payment Information for Hirers](https://help.camplify.co.nz/en/nz-help-centre/hirers?hsLang=en#payment-information-for-hirers) - [Owners](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#main-content) - [Account Management](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#account-management) - [Booking Management](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#booking-management) - [Contact](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#contact) - [Damage, Cover, and Claims](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#damage-cover-and-claims) - [Legal Requirements](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#legal-requirements) - [Listing Management](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#listing-management) - [Marketing and Growth](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#marketing-and-growth) - [Membership Options](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#membership-options) - [Owner Responsibilities](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#owner-responsibilities) - [Payment and Fees](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#payment-and-fees) - [Policies Terms and Conditions and Useful Documents](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#policies-terms-and-conditions-and-useful-documents) - [Roadside Assistance](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#roadside-assistance) - [Owner Verification](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#owner-verification) - [Instant Book](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#instant-book) - [New Owner Dashboard](https://help.camplify.co.nz/en/nz-help-centre/owners?hsLang=en#new-owner-dashboard) [![Camplify logo](https://help.camplify.co.nz/hs-fs/hubfs/camplify-blue-rgb.png?width=1970&height=445&name=camplify-blue-rgb.png "Camplify logo")](https://www.camplify.com.au/) Camplify Holdings Limited [camplify.co.nz](https://www.camplify.co.nz/)