What are the ways to contact Camplify?
You can contact Camplify through various channels:
- Help Centre: Visit our Help Centre by clicking here to explore frequently asked questions.
- Live Chat: Chat with us live by clicking on the chat bubble icon at the bottom right corner of our website.
- Email: You can email us at customersupport@camplify.co.nz for general inquiries or assistance
- Phone: Give us a call at 03 668 1211 during our operating hours for immediate assistance.
When can I contact Camplify?
Our customer support team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM to 7:00 PM NZST
- Saturday: 9:00 AM to 6:00 PM NZST
- Sunday: 9:00 AM to 6:00 PM NZST
- Roadside assistance is available 24/7 via 03 668 1211- Option 4
How long does it take to receive a response?
We strive to respond to all inquiries promptly. Generally, you can expect a response within one business day for emails and support tickets submitted through our Help Centre. However, during peak periods, it may take a little longer.
What information should I include when contacting Camplify?
To expedite the process and provide you with the best assistance, please include the following details in your communication:
- Your name and contact information
- Booking ID (if applicable)
- A clear description of your inquiry or issue
What if I have an urgent matter outside of business hours?
For urgent matters outside of our operating hours, such as emergencies during your trip, please refer to our roadside assistance information or the owner of the RV.